Subject: Fwd: English Language Test - Amrita Pal
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 11 Apr 2023 14:24:28 +0000

Interview

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Begin forwarded message:

From: Amrita Pal <[email-masked]>
Date: 11 April 2023 at 19:50:31 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Amrita Pal
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Amrita Pal    /  (208016) 8787275014    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear  sir,

We appreciate your inquiry about your order. We apologise for any inconvenience we may have caused and would be happy to help you with this.

When we checked the status of your order, we saw that our courier service provider tried to deliver the package to the address you written , but it was refused since it was at the wrong address.

We kindly ask that you give us with the proper address at which you would like your order delivered in order to fix this problem. Once we get the revised details, we will get in touch with the courier service to have your order redelivered to the proper address.

We guarantee you that we are making every effort to deliver on schedule because we recognise how important it is.
Thank you
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for getting in touch with us regarding the TV cabinet that you recently purchased from us. We are sorry to hear that you had experienced an issue with the product after installation.

We apologize for any inconvenience caused and would like  make things right. We would like to assure you that we take such matters seriously and will do our best to resolve this issue as soon as possible.

As per our return policy, we would be glad to offer you  a return and replacement with a new unit, or a refund for the faulty product. We kindly request you to please share a picture of the product showing the scratches so that we can take the necessary action to resolve the issue.

Please note that our team will contact you within 24 hours to guide you through the return or refund process, and to ensure that your concerns are addressed promptly.

We value  our customer and we will do our best to make sure that you are completely satisfied with your shopping experience.