Subject: Re: English Language Test - FAROZ Ahmad
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 11 Apr 2023 07:21:06 -0700 (MST)

location- Gurgaon,can relocate,immediate joiner,total experience-1y6m, salary-27k, expecting- some hike , told our max is 25 k, he is ok with that also. sound ok , shared Assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, April 11, 2023 11:59:49 AM 
Subject: Fw: English Language Test - FAROZ Ahmad 

interview 

From: FAROZ Ahmad <[email-masked]> 
Sent: Tuesday, April 11, 2023 11:25 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - FAROZ Ahmad 

	
	
			Foreign Language Screening Test 
		
	Name 	FAROZ Ahmad / (91) 7889795253 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To: [email-masked] 
From:[email-masked] 
Sub: Reply to non-delivery of the order. 

Respected Mam, 

This email is in response to the email recieved by you. We are sorry for the inconvenience caused. This email is regarding order number 123456 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery. 

we are extremely sorry that you had to go through this experience with us. 

Thanking you, 
regards abc company 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thank you for contacting us. I apologize for the inconvenience and am happy to assist you today. We would like to inform you that we take your feedback seriously and we will investigate the matter further to ensure that this does not happen again in the future. 

Regarding your request for a replacement or refund, we will be happy to honor it. We will surely replace new TV cabinet as soon as possible, Please attach a photo of the scratches on the cabinet. This will help us process your request more efficiently. 

Thank you for your understanding and cooperation. 

Best regards, 
Homebox Team