Subject: English Language Test - Priya Rathore
From: Priya Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 03:56:47 -0400

| | Foreign Language Screening Test

Name | Priya Rathore    /  (91) 9599059020    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Dear customer

We have received your complaint that you have not received your order yet we are sorry for convenience cause to you. We have checked your order status. And we found you gave us incorrect address so we would like to request you please update your address

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear customer

We have received you complaint. That you have received a cabinet which has to many scratches we are sorry to convenience cause to you. We always try to give best service to your customer. I have raise complaint to replace your order we would like to request you to wait. If you face any problem feel free to contact with us

Thank you

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