Subject: Fw: English Language Test - Akash Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 11 Apr 2023 06:27:51 +0000

interview
________________________________
From: Akash Singh <[email-masked]>
Sent: Tuesday, April 11, 2023 10:33 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Akash Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Akash Singh    /  (+91) 8858489580    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Valued Customer,

Thank you for reaching out to us regarding your recent order. I apologize for any inconvenience caused by the delay in delivery.

Upon investigating your order, we have found that the courier partner was unable to deliver the package at the provided address as it was invalid or incomplete. I assure you that we have communicated with the courier to resolve the issue and have requested them to re-ship the product at the earliest.

In the meantime, I request you to kindly cross-check and confirm the provided address details with us to avoid any further delivery complications.

We truly value your business with us and want to make sure that your shopping experience is a positive one. Please feel free to contact us if you have any further queries or concerns, and we will be happy to assist you.

Best regards,
[Your Name]
Customer Service Representative.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

I am sorry to hear that you have received a TV Cabinet with scratches on it. Please accept our sincere apology for any inconvenience caused. We understand that you must be disappointed with the product that you received.

Please rest assured that our customer satisfaction is a top priority, and we will do our best to resolve this issue as soon as possible. Kindly provide us with the Order ID and a few images of the scratches on the cabinet for our records.

We have a 14-day return policy, and we can either schedule a return and refund or send a replacement unit as per your preference. Once we receive the requested information from you, we will be happy to initiate the process.

Again, I apologize for the inconvenience you have faced. We value our customers, and we will make sure that you receive a satisfactory solution.

Please do not hesitate to contact us if you require any further assistance or have any questions regarding our return policy.

Best regards,
[Your name]
Customer Service Representative.