Subject: English Language Test - Shahid Maqbool
From: Shahid Maqbool <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 02:26:33 -0400

| | Foreign Language Screening Test

Name | Shahid Maqbool    /  (190014) 7889444369    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Will apologize to the customer
And say that courier partner had tried to deliver your product to you. But could not deliver to you  could not deliver to you because your adress is wrong

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I am vary sorry for the issue you had faced as i can see you are a valuable customer and you had never faced succh kind of issue and i will forward the issue to higher authority

| |