Subject: English Language Test - Naveen Prakash
From: Naveen Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 01:46:03 -0400

Foreign Language
Screening Test

Name

Naveen
Prakash    /  (0) 8755779662    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for writing in.

We understand your concern that you want to know the status of your order
"Hand Bag".

We would like to inform you that your order has already been shipped but the
address that you have updated in the order section for this order that is
incorrect.

We would like to request you to place a new order with the correct address and
we will do their best to deliver your order at the earliest.

Thank you for your continuous support and understanding.

Thank you for shopping with Live Salesman.

Have a great day.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thank you for writing in.

We understand your concern that you received the damaged product.

We are sorry for the trouble caused to you as this isn't something, we
would want you to go through.

Not to worry, the good news is the product comes under the "07 days
replacement policy".

If you like you create a return request for the replacement from your end or we
also create a return request for the replacement on your behalf.

I would like to suggest you to create a return request on your behalf if you
have faced any issues to creating a return request you can get back to us, we
will create a return request for you on your behalf.

We would like to thank you for your continuous trust and support.

Thank you for shopping with Live Salesman.

Have a great day.