Subject: English Language Test - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Apr 2023 01:35:14 -0400

| | Foreign Language Screening Test

Name | Neeraj Kumar    /  (+91) 8375829951    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
As per your order which was placed by you on our our online store 14 days back and after getting your order confirmation your order was shipped by us on the same day and was handed over to our courier partner.
Our delivery boy tried to deliver your courier but the address which was given by you was wrong that's why we weren't able to deliver your courier to you.Kindly provide us the address where you want your courier to be delivered.
Thanks for your shopping with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,Mr.Abdul
Greetings From HomeBox Team
As per your email I got to know that you had ordered an tv cabinet from our store,which was successfully delivered and installed to your place.
But you are saying that the unit has so many scratches on it which you noticed after our team left your place,you must had to check everything properly after the installation process which you didn't and now you want us to replace the unit or money back from us.
We will try to do our best to replace your unit with a new one.
Thanks for shopping with us

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