Subject: English Language Test - Deepanshu Jain
From: Deepanshu Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 16:03:14 -0400

| | Foreign Language Screening Test

Name | Deepanshu Jain    /  (91) 9650753318    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | sir/mam we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact u.kindly set and check your delivery location again and call on 9 to pick your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

11 March W2023
The Manager
TV House

Dear Sir,
Thad purchased a television set from your company  regret to say that the technician who came to set up the television was very rude and impolite. He wanted money for his service, even though I pointed out to him, that it was part of the amount I had already paid as per above invoice. He spoke loudly and refused to call your shop and clarify the matter.
request you to please take this up with him. Such employees do not help your business and will only ensure that customers do not come back.
Thope to hear from you.
Thank you.
Regards
Deepanshu Jain

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