Subject: English Language Test - Ambrish Mouar
From: Ambrish Mouar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 12:42:06 -0400

Foreign Language
Screening Test

Name

Ambrish
Mouar    /  (91) 7503812089    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Respected Ma'am,

This email is in response to the email received by you on 10/04/2023.

This email is regarding order number EHIKBAG-2023 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 7503812089 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Ambrish Bhushan

Customer Care Team

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

I understand your frustration.

I want to help you get you the answers you need, and we can definitely get that
done by email, but I will need your help.

If you can provide the following information, that will help us track down
what’s happening and figure out the best way forward.

Kindly share TV cabinet picture for all angel and highlight dageged part in the
figure.

I really appreciate your help, and I know it’s stressful when you’ve got
work to do and you’re stuck like this. As soon as you reply, I’ll be
automatically notified so I can start investigating for you.

Regards,

Ambrish Bhushan

Customer Care Team