Subject: English Language Test - SAHIL SHARMA
From: SAHIL SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 12:10:46 -0400

| | Foreign Language Screening Test

Name | SAHIL SHARMA    /  (+91) 7404995224    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:customer

From: babyshop.com
Respected Mam,

Sub: Reply to non-delivery of the order.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For babyshop.com

Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: Customer

From: Homebox Team

Dear Sir,

I deeply regret the problem which you face. I try my best to reslove your problem early early as possible .
firstly check that  the product having return period is left if return period is left than place a return order .
otherwish give some time ill discuss to the company about  or problem ..
do one thing give some picture where scratches is there .

Thank you,

Customer Service Represntative

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