Subject: Fw: English Language Test - Lintu Lalsan
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 10 Apr 2023 12:57:54 +0000

interview
________________________________
From: Lintu Lalsan <[email-masked]>
Sent: Monday, April 10, 2023 6:25 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Lintu Lalsan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Lintu Lalsan    /  (+91) 8851485811    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Valued Customer,

I hope you are good,

I'm the customer service representative contacting you regarding the wrong address that you have mentioned to deliver your hand bag product.

I'm writing this email to inform you that we have received information from the courier company that the delivery was unsuccessful due to an incorrect address.which tends to delay in reaching the product as per the business hours.

By concluding if there is no action taken from your side hence, the refund will be processed within 24 hours.

I kindly request that you provide us with the correct address to facilitate the delivery of your handbag. Once we receive your updated address, we will coordinate with the courier company to ensure the delivery of your order as soon as possible.I would be highly obliged if you pay attention to this issue as quickly as possible.

Hoping for the swift response,

Yours faithfully,

Rohan
(customer care executive)
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   hello Abdul,

I hope you are good,

I'm the executive manager from the Homebox team,contacting you regarding the TV cabinet that you have purchased last week where you found that the TV cabinet has too many scratches on it.

I'm writing this email to understand your disappointment and we would like to apologise for the inconvenience that may have caused. Please rest assured that we take customer satisfaction very seriously and we are committed to resolving this issue as quickly as possible.

In order to assist you further, we kindly request that you to send us pictures of the scratches on the TV cabinet. This will help us assess the damage and determine the best course of action.

Once we receive the pictures, we will get in touch with our installation team to investigate the matter further. We will work to find a satisfactory solution for you, which may include a replacement unit or a refund.

Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.

Your regards,

The executive manager,

The Homebox Team