Subject: Re: English Language Test - Anas MA
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 10 Apr 2023 05:50:54 -0700 (MST)

location- Kerala,cannot relocate 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, April 10, 2023 4:45:21 PM 
Subject: Fw: English Language Test - Anas MA 

interview 

From: Anas MA <[email-masked]> 
Sent: Friday, March 17, 2023 9:57 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Anas MA 

	
	
			Foreign Language Screening Test 
		
	Name 	Anas MA / (91) 9539645154 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi (Customer) 
I am sorry to know that you were not able to receive your order. 

I have tracked the package, and I would like to inform you that our courier has tried to deliver your order on time. 
unfortunately, delivery was not completed due to wrong address added with the order. 

In this case, we had issued a refund for your item, it will be reflected to your account within 3-5 business days. 

You can add/delete the delivery address using below link to avoid future order issues. 

Thank you for contacting babyshop.com 

Regards, 
Anas MA. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 
I am very sorry to hear that you received your item damaged. 
Item was damaged due to the incorrect packing from Ware house. 

In this case I had issued a return label for your damaged item, our pick up team will contact you in the next business day. 
You will receive the replacement for your item guaranteed delivery on 20 March 2023. 

You can check the status of your replacement order on below link. 

Once again I apologize for the inconvenience. 
Thank you for contacting Homebox. 

Sincerely, 
Anas MA.