Subject: Re: English Language Test - Mohammad Nasir
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 10 Apr 2023 05:49:17 -0700 (MST)

did not answer , left message 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, April 10, 2023 4:45:48 PM 
Subject: Fw: English Language Test - Mohammad Nasir 

interview 

From: Mohammad Nasir <[email-masked]> 
Sent: Thursday, March 16, 2023 11:10 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Mohammad Nasir 

	
	
			Foreign Language Screening Test 
		
	Name 	Mohammad Nasir / (+91) 8928866314 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello 
(Dear Mr. Customer Name), 

Oh no, I know that this has to be frustrating to you. I’m happy to help you. I looked up the tracking number and it appears that the USPS (-----, ----, etc) has not yet delivered your package. Call them at (provide contact number) as soon as you can and they can help you update your address. 

To save you time, I’ve provided your tracking number at the end of this message. 
Please let me know if I can help in any other way. 

Thanks, 

(Your Name), 
(Business Name) 
Tracking number: 123456780987654321 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello 

(Dear Mr. Customer Name) 

We are sorry to learn that the TV Cabinet you purchased from our website the cabinet has too many scratches on it. Generally, we make sure that each product we sell is checked well and tested for quality before being sent to the customer. 
The chances of a product or parts being defective or damaged are therefore minimum. However, we have discovered that sometimes a product may be damaged while on its way to the customer. In such cases too, the responsibility of replacement falls on us. 

We have a replacement or full refund policy for products that do not match our quality standards. 

So, rest assured that we will provide you a fully functional TV cabinet as a replacement or refund the entire amount. We still have some pieces of the same TV cabinet in stock. So, a replacement will be dispatched to your address in 2-3 days. 

The delivery executive will be at your doorstep to collect the defective piece and provide you a replacement within the next 3 days. We regret the inconvenience caused. I have included a 10% discount coupon with my email for your next purchase. 

Thanks for bringing the issue to our attention and we hope to provide you with a better shopping experience next time. Please feel free to contact us with your queries in the future. 

Sincerely 

(Name) 
(Business Name)