Subject: English Language Test - Arshad Ali
From: Arshad Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 08:38:29 -0400

| | Foreign Language Screening Test

Name | Arshad Ali    /  (91) 9554801971    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

Regret for the delay. I want to inform you that our team is working hard to resolve this issue as soon as possible. It's mistake happened by our side due to which you faced this issue. But I assure you that you will not be facing such type of issue in future regarding the delivery and our services.

For any queries feel free to reach us.

Regards
Arshad Ali

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Regret for the issue you faced on behalf of our installation team. We are working on it for better service. We will be sending our team to your address next day for the issue with the order they will fix it correctly.

For any queries feel free to contact us.

Regards
Arshad Ali

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