Subject: Re: English Language Test - Mohini Agarwal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 10 Apr 2023 05:29:25 -0700 (MST)

cannot speak in English at all , prefer to have conversation in Hindi 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, April 10, 2023 4:47:00 PM 
Subject: Fw: English Language Test - Mohini Agarwal 

interview 

From: Mohini Agarwal <[email-masked]> 
Sent: Thursday, March 16, 2023 8:30 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Mohini Agarwal 

	
	
			Foreign Language Screening Test 
		
	Name 	Mohini Agarwal / (63885) 06388536029 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello customer, 

Hope you have been doing great! 

As per your query, we would like to inform you that 

The address that you provide us was wrong that's why your product was not delivered yet. 

If you want your product you can provide the correct address with us and we will arrange your product delivery again. 

Feel free to contact us for any further information/concern. We'll be happy to help! 

Thank you. 
Customer Delight Team 
Home Box 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hey customer, 

We're sad to know that you faced an issue with your order but we won't let you leave feeling the same way \uD83D\uDE14 

Please attach the images of the damage product(s) concerned while raising the request so our team can look into it and resolve it whilst keeping you in the loop of it. 

1. Waybill - where the bill is clearly visible 
2. Clear pictures of the products received (at least 3) 

Should you require any further clarification, just reply to this mail thread itself and we will be glad to assist! 

Thank you, 
Team homebox