Subject: Re: English Language Test - Alka Kushwaha
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 10 Apr 2023 05:25:15 -0700 (MST)

already got a job, not looking for any 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, April 10, 2023 4:47:51 PM 
Subject: Fw: English Language Test - Alka Kushwaha 

interview 

From: Alka Kushwaha <[email-masked]> 
Sent: Thursday, March 16, 2023 7:00 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Alka Kushwaha 

	
	
			Foreign Language Screening Test 
		
	Name 	Alka Kushwaha / (+91) 8595998053 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To- [email-masked] 
From- [email-masked] 

Sub- For non-deliver order. 

Respected Sir/Madam 

This email is regarding for your order 1CDY23A which was supposed to have reached you by now. Unfortunately, the courier company is facing some issue to deliver your order due to some address issue. I am really sorry for this trouble; I would request you to please call our dedicated team and update your correct address so related team will correct this and once address will update carrier will try to deliver order as soon as possible. 

You can do one more thing you can also call direct courier company on this number 1800-234-5678 and provide address to courier so they will direct ship your item on your correct address. 
I am highly sorry for this experience we don't want to give such this type of experience to our valuable customers. 

Thanking you, 

XYZ company 
Alka 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	To- [email-masked] 
From- [email-masked] 

Sub- For TV scratches. 

Respected sir, 

This email is regarding for complain of your TV you purchased from us last week. I am really sorry for this experience on your TV cabinet have too many scratches it seems due to some error it happened we will send our team on your home to check your item and they will check and after checking they will replace your item. 
I am really sorry for this inconvenience you faced this time we don't want to give this type of experience to our valuable customers. We will try to fix this issue as soon as possible our team will reach on your home as soon as possible. 

Thanking you, 

Customer service executive, 
Homebox team 
Alka