Subject: Fw: English Language Test - Suman Thakur
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 10 Apr 2023 11:34:32 +0000

interview
________________________________
From: Suman Thakur <[email-masked]>
Sent: Monday, April 10, 2023 5:02 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Suman Thakur

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Suman Thakur    /  (+91) 8800378246    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received from you on 10.04.23.

This email is regarding order number XYZBAG-2251 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9876543210 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

From Baby Shop Company,

Customer Service Representative

Suman Thakur.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Mr. Abdul,

Thank you for contacting us about the damaged product you received. I'm very sorry this happened and wish to make it right for you.

I'm sending a replacement product, which I inspected for damage before shipping.

I apologize for any inconvenience you experienced and hope that you continue to do business with us in the future.

Thank you,

Suman Thakur