Subject: English Language Test - Sunny Sunny
From: Sunny Sunny <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 07:26:05 -0400

| | Foreign Language Screening Test

Name | Sunny Sunny    /  (132103) 09729071421    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,

I hope you are doing well,
As per the system check your order for hand bag having order no. 123456 and it's colour is green was successfully delivered from our side on 25 March on your given address XYZ. If this is not the exact address So for this I would request you to kindly provide your exact address with pincode landmark so that we will deliver it again and also provide your primary and secondary contact number so that our delivery person easily contact you when he will reach at your given address.
If you have further query feel free to right is back along with your reference number 1234567890.

Thanks and regards
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I hope you are doing well,
We are sincerely apologise for the inconvenience caused to you,
As per our policy we will surely return your money within 24 hours but before this if you want to check another cabinet TV then it will be great full, you can visit our website for another TV we will replace it by new one.if you want your refund back then cancel your order and give us 24 hours time so that your money will be refunded.

If you have any further query please feel free to contact us with your reference number 1234567890.

Thanks and regards

Homebox Team

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