Subject: English Language Test - Mohit Kumar
From: Mohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Apr 2023 07:18:36 -0400

Foreign Language
Screening Test

Name

Mohit
Kumar    /  (110059) 8826905022
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Greetings ,

This email is regarding your order placed for
a hand bag 14 days ago . Our courier company tried to deliver your package on
address mentioned at time of order placing , However Upon cross checking it has
been concluded that Address mentioned for package delivery is incorrect, We
request you to login to your shop account online and put correct address where
we can deliver to you or you can visit our store and help with correction of
address.

Thanking you,

ABC shop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Greetings
Abdul ,

We regret to hear that The order you placed for Your TV cabinet seems to be
defected , We will cross check the details and will help you for replacing your
TV cabinet as soon as possible, Also as a token of apology, We are providing 10
Percent discount on the same and looking to provide you with best and quick
resolution.

Regards ,

ABC Company