Subject: Fw: English Language Test - Anas MA
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 10 Apr 2023 11:15:21 +0000

interview
________________________________
From: Anas MA <[email-masked]>
Sent: Friday, March 17, 2023 9:57 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Anas MA

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Anas MA    /  (91) 9539645154    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi (Customer)
I am sorry to know that you were not able to receive your order.

I have tracked the package, and I would like to inform you that our courier has tried to deliver your order on time.
unfortunately, delivery was not completed due to wrong address added with the order.

In this case, we had issued a refund for your item, it will be reflected to your account within 3-5 business days.

You can add/delete the delivery address using below link to avoid future order issues.

Thank you for contacting babyshop.com

Regards,
Anas MA.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,
I am very sorry to hear that you received your item damaged.
Item was damaged due to the incorrect packing  from Ware house.

In this case I had issued a return label for your damaged item, our pick up team will contact you in the next business day.
You will receive the replacement for your item guaranteed delivery on 20 March 2023.

You can check the status of your replacement order on below link.

Once again I apologize for the inconvenience.
Thank you for contacting Homebox.

Sincerely,
Anas MA.