Subject: Fw: English Language Test - Shruti Dhyani
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 10 Apr 2023 11:13:06 +0000

interview
________________________________
From: Shruti Dhyani <[email-masked]>
Sent: Friday, March 17, 2023 10:50 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Shruti Dhyani

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shruti Dhyani    /  (91) 7291003162    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Thank you for your patience.

We would like to acknowledge that we have received your request and a ticket ID has been created.

We are extremely sorry for the inconvenience caused.

Our customer relationship specialist has reviewed your request and there has been a slight mistake by our courier service.

Kindly provide us the address again so that we can help you properly this time.

Please refer the URL below for any queries which might require your immediate attention:

https://www.babyshop.com/#FAQ

Thank you for your patience.

Sincerely,
Customer Relations Team

Stay Safe! Stay Healthy!
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

Thank you for writing to Homebox.

Our customer relationship specialist has reviewed your request and we are extremely sorry for the inconvenience caused by our team.

We take full responsibility for our mistake and as your product is covered under the warranty, we will replace it for you.

Our team will soon contact you regarding the replacement.

Thank you for your patience.

Sincerely,
Customer Relations Team

Stay Safe! Stay Healthy!