Subject: Fw: English Language Test - Sushil Gupta
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 10 Apr 2023 11:07:02 +0000

interview
________________________________
From: Sushil Gupta <[email-masked]>
Sent: Friday, March 17, 2023 12:07 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Sushil Gupta

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Sushil Gupta     /  (91) 7982742396    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  First, I'm sorry to hear that your order has been delayed. I understand how frustrating that can be. As per our details we were dispatched your item to courier service same day when the order was placed. But delivery agent wasn't able to deliver the order due to wrong address details. It's completely our mistake. And i deeply apologized for this inconvenience.but don't need to worry about the your order.Try to be patient and give us a few minutes to resolve the issue.After that  you will received tracking information for your order, check to see if there are any updates on the delivery status.
If you have any further questions or concerns, please don't hesitate to reach out.
Thanking you to connect with us we don't want to loosed such kind of customers we have warm regards to your valuable time .For that reason we will give you extra 10% discount on your next order.

Team (store name)
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Customer,

Thank you for bringing this matter to our attention. We apologize for any inconvenience caused, and we would like to offer a solution to resolve this issue.

To better assist you, could you please provide us with the following information:

1.Your order number or invoice number
2.Pictures of the scratches on the TV Cabinet
Once we receive this information, we will investigate the matter and get back to you with the best possible solution.

We understand that this has caused you frustration, and we would like to assure you that we take our customer's satisfaction very seriously.

Thank you for your understanding, and we look forward to resolving this matter for you.

Best regards,
Homebox Team