Subject: Fw: English Language Test - Priyanshi Gupta
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 10 Apr 2023 11:02:55 +0000

interview
________________________________
From: Priyanshi Gupta <[email-masked]>
Sent: Friday, March 17, 2023 11:18 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Priyanshi Gupta

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Priyanshi Gupta    /  (91) 9990076569    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello there,

Thank you for contacting us regarding your concern.

This email is regarding order of handbag with order number "xxxxxxxx" which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with a contact number as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company using the following number "xxxxxxxxxx" and providing them with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanks & regards,
Customer Support
Babyshop
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,

Thank you for contacting us regarding your concern.

We appreciate your diligence to report this to us, please know that we have reviewed your concern and we apologize for the inconvenience you are facing.

As we have gone through your concern regarding the damaged cabinet delivered to you, as you have requested for the replacement of the cabinet, before we can proceed further with your request we request you to kindly send us some details so that one of our agent can visit and look into the concern.

Please provide us the following details:

- Product name
- Date of purchase
- Receipt of the purchase
- Receipt given by the installer
- Your current address
- Contact number

Once you will provide us with the details we will schedule the inspection and proceed further with your request.

We appreciate your patience and understanding.

Thanks & regards,
Customer Support
Homebox Team