Subject: Fw: English Language Test - Rajiv Sharma
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 10 Apr 2023 11:02:15 +0000

interview
________________________________
From: Rajiv Sharma <[email-masked]>
Sent: Monday, March 20, 2023 1:24 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Rajiv Sharma

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Rajiv Sharma    /  (91) 7996913033    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,

Thank you for contacting us.Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.As I can see you ordered the package on 1st of March 2023 and delivery partner tried to deliver the package on 10th of March 2023, however they unable to deliver the package as mentioned address is wrong as per delivery partner,hence request you to kindly reorder the product with correct address. I hope you find this information useful.

Thank You for contacting Baby Shop. Have a great day ahead.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Thank you for contacting us.Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.I fully respect your decision and can only apologize for any problems your business experienced.I have created replacment of your product your replacement order will be delivered soon and on the same day your original item will be picked up. I hope I am able to resolve your issue.

Thank you for contacting us have a great day ahead.