Subject: Fw: English Language Test - raza hasan
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 10 Apr 2023 10:59:29 +0000

interview
________________________________
From: raza hasan <[email-masked]>
Sent: Monday, March 20, 2023 6:29 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - raza hasan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    raza hasan    /  (91) 8882125308    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

This e-mail is regarding your online order of red velvet Handbag, We apologize for the delay in the delivery of your order, We have attempted to deliver your order but our courier partner failed to do so because as per the information received, The delivery address is incorrect.

Please update your address correctly via your online account so that we can proceed with the delivery of your product, Happy shopping.

Thanks and regards
Customer service
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

We sincerely apologize for the damage caused to your new TV cabinet.
You have been our loyal customer for a long time and we really appreciate your loyalty with Homebox, We will be shipping a replacement of the Cabinet to you within the next 24-48 hours and the installation team will arrive post that.

You would not be charged for the installation either.

Thanks and regards
Support team
Homebox