Subject: Re: Trainer Candidate - Gurmeet Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 6 Apr 2023 06:14:28 -0700 (MST)

location-Indore, can relocate,total experience-6y,immediate joiner,salary-54k, expecting-20-30percent of hike, looking for minimum-8.5-9 LPA, shared QA test, sund ok 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, April 5, 2023 3:02:40 PM 
Subject: Fw: Trainer Candidate - Gurmeet Singh 

interview 

From: Gurmeet Singh <[email-masked]> 
Sent: Tuesday, April 4, 2023 11:19 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Trainer Candidate - Gurmeet Singh 

	

	
			Tech Support Test 
		
	Name 	Gurmeet Singh 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8770411709 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Taskus 	Team leader 	02/02/2013 	54000 
Previous Employer 1 	Mattsenkumar 	Team leader 	12/07/2022 	48000 
Previous Employer 2 	Megatask Technology 	Team Leader 	10/2021 	45000 
	If Selected, how much time do you need to join? 	Immediate 
	Please briefly describe your work experience specifically in Quality? 	Quality Management, Calibration Management, TNI, TMS, Live audits, Remote audits, Bottom Quartile Management 
	Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team 	In last organisation have faced difficulty while achieving quality for 2 LOBs. As it was content moderation campaign we can understand that everyone can different mind set in terms of looking things. As well as no proper support was received from training team as well as from client due to short term duration of LOB's. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Giving great and extra ordinary experience to customers is great customer service. While As customer have full right to be served and get proper support from company whether they are using our service or not. Good customer service is trying to help customer but not able to fulfill the demand or request asked by customer due to policy restrictions. 
	What according to you makes you a good candidate for this position? 	Have worked for multiple campaigns and organization. Got experience to work in difficult and tough situation. Worked with many type of employees and management got to learn to tackle people. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4