Subject: Trainer Candidate - Rohit Chourasia
From: Rohit Chourasia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Apr 2023 10:31:53 -0400

| | Tech Support Test

Name | Rohit Chourasia
E-mail | [email-masked]
Phone Number | (+91) 9001410037
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bengaluru

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | Team lead | 05/04/2023 | 60000
Previous Employer 1 | Icici bank | Deputy manager | 08/12/202 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15days
Please briefly describe your work experience specifically in Quality? | Work as quality manager where we used to audit calls , hear recordings, create SOP
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Once one of my team member loose his temper and said something on call which is against SOP parameters so i took over the call and try to calm the situation make sure everything is sorted , customer is also satisfied by the service and finally everything is controlled, i talk yo him on later one on one session and with team discussion we came up with a SOP for cases like this

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service will help us in getting the problem solved but great customer service will grt it solved immediately.
Good customer service means consistently meeting customers expectations but great customer service is easy , personalised and empathetic

What according to you makes you a good candidate for this position? | The experience i carry will help me provide my contribution to help process grow and at the same time i can train my team mates and colleagues to give their best
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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