Subject: Fw: Trainer Candidate - Gurmeet Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 5 Apr 2023 09:32:40 +0000

interview
________________________________
From: Gurmeet Singh <[email-masked]>
Sent: Tuesday, April 4, 2023 11:19 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Trainer Candidate - Gurmeet Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Gurmeet Singh
E-mail  [email-masked]
Phone Number    (91) 8770411709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Taskus  Team leader     02/02/2013      54000
Previous Employer 1     Mattsenkumar    Team leader     12/07/2022      48000
Previous Employer 2     Megatask Technology     Team Leader     10/2021 45000
If Selected, how much time do you need to join? Immediate
Please briefly describe your work experience specifically in Quality?   Quality Management, Calibration Management, TNI, TMS, Live audits, Remote audits, Bottom Quartile Management
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team    In last organisation have faced difficulty while achieving quality for 2 LOBs. As it was content moderation campaign we can understand that everyone can different mind set in terms of looking things. As well as no proper support was received from training team as well as from client due to short term duration of LOB's.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Giving great and extra ordinary experience to customers is great customer service. While As customer have full right to be served and get proper support from company whether they are using our service or not. Good customer service is trying to help customer but not able to fulfill the demand or request asked by customer due to policy restrictions.
What according to you makes you a good candidate for this position?     Have worked for multiple campaigns and organization. Got experience to work in difficult and tough situation. Worked with many type of employees and management got to learn to tackle people.
On a scale of 1 - 5 please rate your fluency in spoken English  4