Subject: Fw: QA-Test
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 5 Apr 2023 08:50:16 +0000

reject
________________________________
From: Saurabh Kumar <[email-masked]>
Sent: Monday, April 3, 2023 7:50 PM
To: Aishwarya Jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: Re: QA-Test

You don't often get email from [email-masked]. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>
Dear Aishwarya,

Here are my observations for the attached customer tickets:

Case 1- Customer had to wait for more than an hour for a response from customer service. In a great customer service environment, this would be unacceptable. This could even be considered a gross disregard of predefined sla's for the process.

Case 2- The company representative did not provide any detailed information regarding how the coupon worked or on what basis the refund was calculated.
Customer was provided with a blunt response mentioning numbers which the customer was already aware of. Proper details regarding the coupon and refund should have been provided by the representative.

Looking forward to hear from you.

Warm regards
Saurabh Kumar

On Mon, Apr 3, 2023, 19:14 Aishwarya Jaiswal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Saurabh,

It was a pleasure speaking with you.

As discussed, sending you the cases for audits.

Please go through the 2 attached PDFs. They are screenshots of 2 different customer tickets.

Please let us know in your opinion without detailed knowledge of the account what went wrong in them, and what could have been done better. Kindly revert to us with your observations.

Kindly pay attention to detail.

Thanks
Regards,
Aishwarya
LiveSalesman