Subject: Trainer Candidate - Lakhwinder Kaur
From: Lakhwinder Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Apr 2023 02:32:39 -0400

| | Tech Support Test

Name | Lakhwinder Kaur
E-mail | [email-masked]
Phone Number | (91) 9888029476
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 53 Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Square yards dot pvt Ltd | Client relationship manager | Still working | 32000
Previous Employer 1 | IDFC FIRST BANK | Senior team leader | Feb 2021 | 23000
Previous Employer 2 | Indusind bank | Business development executive | Oct 2018 | 16000

If Selected, how much time do you need to join? | 7 days

Please briefly describe your work experience specifically in Quality?

Quality involves applying knowledge and skills related to quality management to ensure that products, services, and processes meet or exceed customer expectations and comply with quality standards and regulations.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | One of the most challenging situations can be resistance from team members to change their existing processes or practices. Implementing new quality management systems or introducing new quality improvement methodologies may be met with resistance, making it difficult for the quality manager to bring about the desired changes.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service representatives have a positive and helpful attitude towards customers, while great customer service representatives have a genuine passion for helping customers and creating memorable experiences
What according to you makes you a good candidate for this position? | A candidate for a quality management position should have strong communication and collaboration skills to work effectively with team members, stakeholders, and customers. This involves the ability to communicate clearly, listen actively, and work collaboratively to achieve common goals.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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