Subject: Trainer Candidate - shireesha edla
From: shireesha edla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Apr 2023 13:29:48 -0400

| | Tech Support Test

Name | shireesha edla
E-mail | [email-masked]
Phone Number | (91) 9704975376
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Icici lomabard genral insurance | Quality manager | 18-07-2019 | 15000
Previous Employer 2 | Shriram life insurance | Quality analyst | 31-3-2023 | 23000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | Hi iam shireesha,having total experience of 4years in quality field.my roles and responsibilities to make sure everything goes well as per company norms.as a quality will work in terms of business as well as will make sure every audit will make big difference to company as a profit.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | As a quality person i have gone through lot of experiences in that i can explain a difficult situation is meeting monthly targets.in a crucial year ending period we have a sale target to complete and to make sure to follow quality parameters finally we adhered and completed that was really tough challenge but we accomplished it by working hard.As i believe a handworker never fails.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good and customer satisfaction both need to be balanced. As Good customer service is when we order something and you get as per the expectations. Great customer is when it goes beyond expectations.
What according to you makes you a good candidate for this position? | It is measured of how skilled competent and experienced a candidate is.In a perfect world, employers would always hire the candidate of highest quality.so iam confident that i can fill all those quality with my handwork.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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