Subject: Trainer Candidate - Gaurayv Marwah
From: Gaurayv Marwah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Apr 2023 11:34:41 -0400

| | Tech Support Test

Name | Gaurayv Marwah
E-mail | [email-masked]
Phone Number | (91) 807674576480
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon Sec 43

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CP360 | Manager Operations | 04-10-2022 | 60000
Previous Employer 1 | Prime Garments | Manager Operations | 16-09-2021 | 50000
Previous Employer 2 | Traqr Tech | Manager Operations | 21-04-2022 | 38000

If Selected, how much time do you need to join? | 5 days
Please briefly describe your work experience specifically in Quality? | While working with TRAQR Technologies being a captive unit and working as Manager Ops was also responsible to maintain quality scores for the internal BPO. Was also publishing quality scores to the entire management so as to represent the process health time to time
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Improving the quality of a team can be a challenging task, but by taking a strategic approach and focusing on communication, collaboration, and measurable results, a manager can successfully address the issues and drive real improvements in the team's performance.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is important and necessary for any business, great customer service sets a business apart by providing a personalized, proactive, empathetic, follow-up-oriented, and consistently exceptional experience for every customer.
What according to you makes you a good candidate for this position? | My ability to provide accurate, adaptable, efficient, consistent, accessible, and scalable responses to user inquiries makes me a strong candidate for this role
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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