Subject: Trainer Candidate - Neeraj Goel
From: Neeraj Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Apr 2023 14:33:00 +0000

| | Tech Support Test

Name | Neeraj Goel
E-mail | [email-masked]
Phone Number | (91) 9810631019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | SME | Nov2022 | 57837
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | 4 years
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

There was a guy in the new migration of a project. Who was unable to perform due to knowledge gap and willingness.
After training and boost up his confidence, he is the one who got quarterly reward for performance.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | After knowing the customer need if full fill the same and provide the services as well and take the follow up. This good customer service if customer get the satisfaction then it's great customer service.
What according to you makes you a good candidate for this position? | I have more than 8 Years of experience in operations, training and quality as well as in team & client handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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