Subject: Fwd: English Language Test - Anand Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 4 Apr 2023 04:38:43 -0700 (MST)

Hi , he took screening test, please acknowledge. Thanks 

From: "Anand Singh" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, March 14, 2023 6:29:49 PM 
Subject: English Language Test - Anand Singh 

	
	
			Foreign Language Screening Test 
		Name 	Anand Singh / (+91) 9267945908 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi, Anand here for helping you today 

We can understand how you are currently feeling. 

From our courier associates, we get to know that the address you have saved in our platform is incorrect. And, that's the reason why we are unable to deliver your hand bag. 

I suggest you to update your address, so we can deliver you the hand bag you've ordered. 

Do let me know, if there's anything I can do for you. 

Thanks for reaching out! 

Have a great day! 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, Anand here 

Thanks for reaching out, 

I can understand how you are currently feeling. And, I would really like to help you with your concern. 

For helping you out, do share the order details so we'll reach out to you and help you out. 

If there's anything else I can do for you, do let me know. 

Have a wonderful day!