Subject: Trainer Candidate - Sandeep Sarathe
From: Sandeep Sarathe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Apr 2023 07:20:52 -0400

| | Tech Support Test

Name | Sandeep Sarathe
E-mail | [email-masked]
Phone Number | (91) 09200008586
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sparkskills | Quality team leader | 9 feb 23 | 54000
Previous Employer 1 | Tech Mahindra ltd | Senior quality analyst | 26 dec 21 | 39000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | Hey I am Sandeep, i have experience of complete quality department setup. SOP preparation, training, feedback, callibration rnr and ATA
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

When we start doing audit, scores were very low,AHT was very high so we prepared the SOP and resolve the issue.

Customer base was reducing day by day so we initiate the NPS to identify the gap, later we were able to resolve the customer issues and done many changes in the product and procedures.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When you are resolving the customer issues is good, but if you will resolve the customer issue and with your soft skills, you are able to feel the customer delighted is a great service
What according to you makes you a good candidate for this position? | As I have experience in managing the complete quality department so believe I will the good resource for this position, I always try to resolve the issues as an individual or with my team and able to deliver desired results under the pressure pack situations. I have good stakeholders management skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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