Subject: Trainer Candidate - Ronak Jain
From: Ronak Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Apr 2023 04:32:37 -0400

| | Tech Support Test

Name | Ronak Jain
E-mail | [email-masked]
Phone Number | (+91) 8461082019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaora

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro pvt. Ltd. | Associate analyst | Notice period | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 45 days
Please briefly describe your work experience specifically in Quality? | Have been working as manual test engi. Use to do web testing application testing and playing between the tools also have hand in sql utilities and excel
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | I think the most difficult situation is that when we see that the due dates are very near for the perticular task or client and the time we are having is not much to complete that in this situation the resources will give their weekends to diliver the task on time and its very hard to work weekends but if we have responsibility.so have to do that for our company image and future works. ( In this scenario the responsible person will have to handle client as well as team mate's) but we can do that

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good it means we have scored 75% out of 100 in customer ratings
But the great customer service it means we are full filling every single penny of customer and given them more then they expect

What according to you makes you a good candidate for this position? | Have a enough experience and meeting your expectations and also good at time management and team work and dilivery and i hope i will never disappoint you guys !! Go for me worth it :)
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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