Subject: Fw: Trainer Candidate - Mahesh Narigandla
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 3 Apr 2023 13:27:13 +0000

doubt but do a quick interview
________________________________
From: Mahesh Narigandla <[email-masked]>
Sent: Monday, April 3, 2023 10:43 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Trainer Candidate - Mahesh Narigandla

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mahesh Narigandla
E-mail  [email-masked]
Phone Number    (+91) 9642565508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Hyderabad
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl Technologies        Team lead       Oct 7th 2022    44000
Previous Employer 1
Previous Employer 2
If Selected, how much time do you need to join? 10 days
Please briefly describe your work experience specifically in Quality?   • 6 years of Front Ending Experience into International Banking and US Mortgage Process.
• Handling team size of 20 members.
• Able to handle multiple tasks on daily basis.
• Creative approaching, Hardworking, Flexible, reliable & Honest Associate.
• Clear Vision, Organized management & Ensure timely Delivered.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team    I handled a pilot batch.. there used to be many disagreements.. i have designed a framework with my managers help.. and with my analytical skills i have focused on the pain areas and raised the quality bar
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Quality it self meant to be great.. a customer satisfaction might treat you as a good source.. but to engage the client for better and far future it should be great
What according to you makes you a good candidate for this position?     Using all my expertise i felt the role and responsibility suits me well
On a scale of 1 - 5 please rate your fluency in spoken English  5