Subject: Fw: QA-Test
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 3 Apr 2023 13:09:21 +0000

reject
________________________________
From: sayanika nandi <[email-masked]>
Sent: Wednesday, March 22, 2023 11:36 PM
To: Aishwarya Jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: Re: QA-Test

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Hello Aishwarya,

in another observation, We can see the customer executive is replying to the amount wrongly. it should have been 30.
Thanks and regards,
Sayanika

On Wed, Mar 22, 2023 at 2:10 PM Aishwarya Jaiswal <[email-masked]<mailto:[email-masked]>> wrote:
Hello Sayanika,

Hope you are doing great. Seems , you have shared only one observation for one case only. Please share your observation on second case as well.

Thanks
Regards
Aishwarya
LiveSalesman
________________________________
From: sayanika nandi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 21, 2023 11:44 PM
To: Aishwarya Jaiswal <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: QA-Test

Hi,

As per the first screen shot it is observed that on 29th Nov 2021 the customer requested for refund and after that on 30th July 2022 the customer (after 8 month) again asked about the same as the customer didn't received the refund amount but we can see that the agent instead of taking action upon on that replied with the same template that the refund processed on 29th Nov 2021 and the amount will be refunded Within 7-14 working days but already 8 months is over.

On Mon, 20 Mar 2023, 7:27 pm Aishwarya Jaiswal, <[email-masked]<mailto:[email-masked]>> wrote:
Dear Sayanika,

It was a pleasure speaking with you.

As discussed, sending you the cases for audits.

Please go through the 2 attached PDFs. They are screenshots of 2 different customer tickets.

Please let us know in your opinion without detailed knowledge of the account what went wrong in them, and what could have been done better. Kindly revert to us with your observations.

Kindly pay attention to detail.

Thanks
Regards,
Aishwarya
LiveSalesman