Subject: Trainer Candidate - Deeksha Mathur
From: Deeksha Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Apr 2023 08:33:11 -0400

| | Tech Support Test

Name | Deeksha Mathur
E-mail | [email-masked]
Phone Number | (91) 09958173107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | Senior analyst | July 6th 2022 |
Previous Employer 1 | Encore | Account Manager | 11th January 2018 |
Previous Employer 2 | Genpact | Process Developer | 24th December 2016 |

If Selected, how much time do you need to join? | One month

Please briefly describe your work experience specifically in Quality?

I worked as a Quality Analyst..
My job was to mark the call as per confined, strict parameters set.
Give logical feedback to colleagues.
Preparing ppts, sharing new updates.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is satisfying the customer need but great customer service is putting extra, creative effort to make the customer happy.
What according to you makes you a good candidate for this position? | Logical, creative, passionate and smart worker.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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