Subject: Trainer Candidate - Harjeet Singh
From: Harjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Apr 2023 01:37:42 -0400

| | Tech Support Test

Name | Harjeet Singh
E-mail | [email-masked]
Phone Number | (091) 8077509069
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 62 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Quality analyst | NA | 29500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30

Please briefly describe your work experience specifically in Quality?

Conduct process quality audits.
Conduct performance review with clients on weekly basis.
Taking training of the team to stay updated on product feature.
Handling client escalations.
Upskilling team for better facilitating or troubleshooting.
Publishing Weekly, monthly dashboards.
Conduct calibration with client weekly.
Sharing Feedback and Coaching with the team.
Sharing communication with the team for updates and commercial awareness.
Identify critical issues and highlight them to operations.
Keeping up the records of the internal and external databases.
Monitor and report on control activities and identify opportunities to strengthen controls.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | NA
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There should be no inconvenience to the customer. If any need to resolved ASAP.
What according to you makes you a good candidate for this position? | Dedication towards work..Passionate in perfection.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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