Subject: Trainer Candidate - Deepak Kumar Tati
From: Deepak Kumar Tati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Apr 2023 12:19:28 -0400

| | Tech Support Test

Name | Deepak Kumar Tati
E-mail | [email-masked]
Phone Number | (+91) 9801459288
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Electronic City Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intero Solutio n pvt ltd | Quality Analyst | N/A | 25k
Previous Employer 1 | Ingenious BPO PVT LTD | Quality Analyst | N/A | N/A
Previous Employer 2 | Infocom nnetwork ltd | Online sales executive | N/A | N/A

If Selected, how much time do you need to join? | 15days
Please briefly describe your work experience specifically in Quality? | Currently i am working as a quality analyst and my roles and responsibility is i am auditing the calls and sharing feedback to agent and call barging and call monitoring, and quality and training session for NHT batch, and also participating in call calibration
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service means meeting customer expectations—from interacting with customers over messaging channels because they expect convenience to investing in your knowledge base because they expect to find answers on their own.
What according to you makes you a good candidate for this position? | i am fit for the job and capable of delivering excellent results. i possess skills that are unique, and likely unteachable, which makes you an above average candidate. You'll be an asset to the company and a perfect fit for the team.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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