Subject: Trainer Candidate - Manan Agrawal
From: Manan Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 31 Mar 2023 16:11:25 -0400

| | Tech Support Test

Name | Manan Agrawal
E-mail | [email-masked]
Phone Number | (250001) 07060227124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | MEERUT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dc web services | Support head | | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days

Please briefly describe your work experience specifically in Quality?

1. Create FAQ
2. Process improvement
3. Create training materials for newly hired employees
4. On boarding of new client
5. Maintain CSAT
6. Happiness ratings

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Convince old employees for change in process as they become resistance to change.
Collection of right information from the team what should be automated.
Adoption of improvement by the employee
Fear of changes between the employees

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means meeting expectations, but excellent customer service means exceeding them. In case we exceeding the satisfaction level the changes of retention of customer increase, customer reference increase, brand image also enchance.

What according to you makes you a good candidate for this position?

1. Leadership skills
2. I am God at Managing waste in production and improving efficiency within production processes
3. Critical thinker i will Create production plans for new products with a focus on quality

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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