Subject: Re: Trainer Candidate - Ryan Chand
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 30 Mar 2023 06:50:06 -0700 (MST)

location -Noida,immediate joiner, sound ok, salary-43k,expecting- as per company norms with some hike, shared QA test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, March 30, 2023 4:45:13 PM 
Subject: Fw: Trainer Candidate - Ryan Chand 

interview 

From: Ryan Chand <[email-masked]> 
Sent: Tuesday, March 28, 2023 5:18 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Trainer Candidate - Ryan Chand 

	

	
			Tech Support Test 
		
	Name 	Ryan Chand 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9999319064, 9599910131 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Sector 168 Noida 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Teleperformance 	AM Training 	16th Dec 2021 	43,000 
Previous Employer 2 	Convergys 	Sr. TSO 	3rd Jan 2012 	28,000 
	If Selected, how much time do you need to join? 	within a week 
	Please briefly describe your work experience specifically in Quality? 	Monitored calls and chats on callcopy/Liveperson (internal tools), basis which used to coach the representatives. Attended weekly calibration calls both internally as well as along with the Clients to eliminate any process related gaps. Used to send process updates to people concerned so that everyone is up to date. 
	Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? 	No 
	Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team 	In order to improve the Quality scores of the operation floor, we started monitoring Bottom Quartile agents and coached them without failure to ensure the scores improve and it did. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer Service is what a Customer Expects and Great Customer Service means providing effortless experience to the customer foreseeing future needs. 
	What according to you makes you a good candidate for this position? 	A Person who is Transparent, Empathetic and Helpful 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4