Subject: Re: Trainer Candidate - Amit Verma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 30 Mar 2023 06:43:43 -0700 (MST)

location-Dehradun,can relocate, total experience-4y working with Accenure ,right now,notice period-15days, salary-40k, expecting-15-20percent of hike, sound very average,did not share QA test,not worth it 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, March 30, 2023 5:52:47 PM 
Subject: Fw: Trainer Candidate - Amit Verma 

doubt but do a quick interview 

From: Amit Verma <[email-masked]> 
Sent: Tuesday, March 28, 2023 3:46 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Trainer Candidate - Amit Verma 

	

	
			Tech Support Test 
		
	Name 	Amit Verma 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9580307500 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Dehradun 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	Senior associate 		38000 
Previous Employer 1 	Concentrix 	Senior associate 	31/06/2019 	22000 
Previous Employer 2 				
	If Selected, how much time do you need to join? 	As soon as possible 
	Please briefly describe your work experience specifically in Quality? 	I have worked as a quality analyst for 6 months where we use to provide feedback to the associates along with coach season. 
	Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? 	No 
	Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team 	As a quality analyst you should have a command over the process as you are the one who will be auditing the cases. The most difficult job for a quality analyst is maintaining the score of the associates and keeping an eye on the issues on which most of the errors are coming in the process. As per the findings, he should conduct the coaching sessions and provide his input to improve the scores for the individual. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Everyone can provide a good customer service but if you are putting yourself in the place of customer and providing the resolution then only you can provide a great customer service. 
	What according to you makes you a good candidate for this position? 	Ai have have already worked as a quality analyst for 6 months, i know all the requirements to be a quality analyst and it is very easy for me to understand the SOP and the job requirements. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5