Subject: Fw: Trainer Candidate - Ryan Chand
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Thu, 30 Mar 2023 11:15:13 +0000

interview
________________________________
From: Ryan Chand <[email-masked]>
Sent: Tuesday, March 28, 2023 5:18 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Trainer Candidate - Ryan Chand

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ryan Chand
E-mail  [email-masked]
Phone Number    (91) 9999319064, 9599910131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 168 Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Teleperformance AM Training     16th Dec 2021   43,000
Previous Employer 2     Convergys       Sr. TSO 3rd Jan 2012    28,000
If Selected, how much time do you need to join? within a week
Please briefly describe your work experience specifically in Quality?   Monitored calls and chats on callcopy/Liveperson (internal tools), basis which used to coach the representatives. Attended weekly calibration calls both internally as well as along with the Clients to eliminate any process related gaps. Used to send process updates to people concerned so that everyone is up to date.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team    In order to improve the Quality scores of the operation floor, we started monitoring Bottom Quartile agents and coached them without failure to ensure the scores improve and it did.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer Service is what a Customer Expects and Great Customer Service means providing effortless experience to the customer foreseeing future needs.
What according to you makes you a good candidate for this position?     A Person who is Transparent, Empathetic and Helpful
On a scale of 1 - 5 please rate your fluency in spoken English  4