Subject: Trainer Candidate - Sneha Singh
From: Sneha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Mar 2023 02:42:42 -0400

Tech Support
Test

Name

Sneha
Singh

E-mail

[email-masked]

Phone Number

(+91) 7974799303

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Startek customer
service

Quality specialist

25 March 2023

23,700

Previous Employer 1

Brainroads solution

Senior quality
analyst

26 Feb 2021

26,000

Previous Employer 2

Policy
Bazaar.com

Senior quality analyst

15march 2019

21000

If Selected, how much time do you need
to join?

15april

Please briefly
describe your work experience specifically in Quality?

Call
audit(including inbound,outbond,chat &mail), feedback, provide training to
new joinee, publish daily task by pivot table, publish weekly score, call
calibration, call hurdles,  dip check..

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When I joined policy bazaar travel department, the sale ration
was so low that time i felt like that no body doesn’t care about this
department and i have to up the sale ratio n make them understand about
quality..

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand

What according to you makes you a
good candidate for this position?

I’m capable for this
position as per experience and i fulfilled all the required area for this
position.

On a scale of 1 - 5 please rate your fluency in
spoken English

4