Subject: Trainer Candidate - FAROZ Shalla
From: FAROZ Shalla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Mar 2023 02:41:02 -0400

| | Tech Support Test

Name | FAROZ Shalla
E-mail | [email-masked]
Phone Number | (91) 7889795253
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys BPM | Senior process specialist | 17th Feb 2023 | 29000
Previous Employer 1 | HDFC genral insurance | Claim executive | 10 Dec 2020 | 20000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | 2 year experience
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Worked  in good condition
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means meeting expectations, but excellent customer service means exceeding them.
What according to you makes you a good candidate for this position? | Convince the hiring team that your industry experience, education or skills, as noted in your resume, make you the best candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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