Subject: Trainer Candidate - Gracy Thakur
From: Gracy Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Mar 2023 10:48:48 -0400

| | Tech Support Test

Name | Gracy Thakur
E-mail | [email-masked]
Phone Number | (91) 6387028828
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Quality Analyst | January 24, 2023 | 30000
Previous Employer 1 | Teleperformance | Analyst | March 15, 2022 | 20000
Previous Employer 2 | Policybazaar | CSA | July 23, 2020 | 18000

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in Quality? | My job was to do quality audit and to provide feedback to U.S. based Agents.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | No such situation.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service deals with solving the expected problems of the customers while Great customer service deals with solving the unexpected problems of the customers and also reducing the call flow for the same concern and last but not least customer satisfaction is very important.
What according to you makes you a good candidate for this position? | I am lean six sigma white belt certified and possess 7QC tool knowledge, analytical and statistical skill, good communication, training and coaching and also 2 years of experience in the same profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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