Subject: Fw: QA-Test
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 29 Mar 2023 13:35:43 +0000

reject
________________________________
From: Shradha Jha <[email-masked]>
Sent: Wednesday, March 29, 2023 3:14 AM
To: Aishwarya Jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: Re: QA-Test

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Hi Aishwarya,

Sharing below my observations for the cases given

Case 1: The client shared an image with a date of 29/11/21 and an email with a date of 30/7/22. Given that it takes only 7–14 working days for the refund to be credited to the customer's account, the representative ought to have let the consumer know that it had been completed. He should have requested the client to examine his bank statement and given him the refund transaction Number. If the client has still not gotten it, he ought to have suggested that they speak with their banking institution.

Case 2: The customer was previously aware that all coupons are non-refundable when the customer was informed by the agent. He simply didn't see how a 30 SAR discount would be applied unevenly to all eight goods if he applied it to them. The agent should have told him that the coupon is applied to each item in the cart in a proportion that is equivalent to the worth of each item, rather than applying it equally to all of them.

On Tue, 28 Mar 2023 at 2:03 PM, Aishwarya Jaiswal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Rakesh,

It was a pleasure speaking with you.

As discussed, sending you the cases for audits.

Please go through the 2 attached PDFs. They are screenshots of 2 different customer tickets.

Please let us know in your opinion without detailed knowledge of the account what went wrong in them, and what could have been done better. Kindly revert to us with your observations.

Kindly pay attention to detail.

Thanks
Regards,
Aishwarya
LiveSalesman