Subject: Trainer Candidate - Mohabbat Danish
From: Mohabbat Danish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Mar 2023 04:50:34 -0400

| | Tech Support Test

Name | Mohabbat Danish
E-mail | [email-masked]
Phone Number | (+91) 9899852571
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia nagar, okhla, South Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Solutions Offshoot | Trainer and quality analyst | NA | 30000
Previous Employer 1 | AMS Comtel | Trainer and quality analyst | 26-Jun-2023 | 25500
Previous Employer 2 | ICCS | Trainer | 12-Feb-2018 | 16000

If Selected, how much time do you need to join? | 30 Days (Max)
Please briefly describe your work experience specifically in Quality? | Handling entire quality along with training in current organization
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | There was a situation when some multiple changes were done in process by the client, we did brief and educated the team on daily basis about the same, but it had taken some time to get stable the good quality performance. But in the end the team did a great job and we made ended with good numbers.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service relates the problem is solved eventually but the great customer service shows that the problem get resolved immediately
What according to you makes you a good candidate for this position? | I am having the good experience for the profile and currently handling the multiple processes in my current organization
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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